TWFG Landeche Insurance Website/App Privacy Notice

We value you, respect your privacy, and work hard to protect your personal information. Your use of our website or mobile app indicates that you agree to this Privacy Policy and our Terms of Use.

This Privacy Policy applies to personal information collected and used when you visit our website, and from your interaction with any other TWFG Landeche Insurance product or offering, such as requesting a quote or purchasing an insurance policy.

This Privacy Policy explains how we collect, use, and protect your personal information. Non-public personal information is information that identifies an individual which is not made available to the public. This information can be collected by an institution from consumer-provided information, customer transactions, or providing a product/service.

What Information Do We Collect?

We collect personal information about you to provide desired products and services. We use this information to give you more information about TWFG Landeche Insurance and our agents, provide quotes, issue policies, assist with and file claims, or communicate with you about your account, policy, or service. The information we collect varies with the services and products you choose to contact us about or purchase from us. TWFG Landeche Insurance will collect personal information only in accordance with applicable laws or regulations or in response to your request for a product or service from us.

We collect and use personal information from:

  • Information You Provide: Such as your name, address, telephone number, email address, birth date, driver's license or state identification number, vehicle identification number, social security number, employment history, or education history.

  • Your Transactions with Us: Such as your insurance policy number, payment history, billing address, underwriting and claim documents, telephone or voice recordings.

  • Non-Affiliated Companies: Such as insurance companies, insurance underwriters, and public record databases (e.g., your claims history, credit reports or consumer history, court records, or arrest records).

We may review insurance claims information and other loss information reports, and we may also obtain medical or financial information in relation to some types of policies.

How Do We Protect Your Information?

TWFG Landeche Insurance maintains physical, electronic, and procedural safeguards designed to protect your personal information. Only authorized representatives, employees, insurance agents, and administrators are permitted to have access to that information. Access is restricted to those individuals who need it to do their job or use that information to provide products or services to you.

However, no website, app, database, or system can be guaranteed to be completely secure. You also have a responsibility to take reasonable measures to protect your personal and account information and to not share your password with anyone.

What Information We May Disclose and To Whom We May Disclose

We do not sell your information to anyone. We do not disclose any personal information about our customers or former customers, except as permitted by law. TWFG Landeche Insurance may disclose the information we collect about you to:

  • Deliver products and services to you

  • Provide customer service

  • Handle claims

  • Protect against fraud

  • Review claims history

  • Administer your policy

For these purposes, we may share your personal information with insurance companies, insurance brokers, your agent, your mortgagee, our affiliated companies, and others who provide services for your policy or claim. We engage third parties to act as our service providers and perform certain tasks on our behalf in connection with delivering our products and services to you, such as processing and storing personal information, assisting with marketing, communications, and advertising, processing credit card or other financial charges, and providing technology services. We may also disclose information to credit bureaus or in response to subpoenas, law enforcement agencies, and other state agencies. Our business partners are legally bound to protect your non-public personal information.

For Employees, Branch Owners, and Other Service Providers

This Privacy Policy also applies to current and prospective TWFG Landeche Insurance employees, branch owners, and other service providers. We may collect personal information (such as your birth date, social security number, driver's license or state identification number, credit reports, or arrest records) and professional or educational information that you share with us to apply for a career with TWFG Landeche Insurance and to provide support with insurance licensing. We may use the personal information that we collect about you, or that you provide to us, to process applications and to protect the rights or property of TWFG Landeche Insurance, its clients, employees, branches, and others.

For Website Users

We do not use tracking or collection technology, such as cookies, to collect any of your personal information. The only information we collect when you access the website is what you actually input into the site or mobile app. This includes information provided when you send a question or feedback (name, email, phone number) or zip code if you want to connect with a nearby agent.

Should you submit a comment or feedback, do not submit confidential information in the comment box. Questions or changes regarding your specific account or policy information should be made to your agent directly, not through the general questions/feedback submission page on the website.

For your convenience, links have been provided to third-party websites so that you can obtain a quote or specific policy and claims information. Should you access a link to a third-party website, you will be taken to a website that is no longer governed by TWFG Landeche Insurance and this Privacy Policy. Please refer to the third party’s privacy policies carefully as the terms likely differ. TWFG Landeche Insurance is not responsible for third-party sites.

Our website is not intended for children's use. We do not market products or services to children under 13 years of age, nor do we knowingly collect information from them.

Please see the TWFG Landeche Insurance Terms of Use for further notices and responsibilities that come with using our website.

For Mobile App Users

This Privacy Policy applies to the use of the TWFG Landeche Insurance mobile app. The app is intended to provide a convenient way for you to access information about your policy, communicate with your agent, and file a claim. The only information we collect when you use the app is the information you provide in the app. Please only provide the information that is requested and take reasonable measures to protect confidential information when providing and uploading information. To use certain features of the app, camera access is required. Do not submit any unnecessary confidential information through the photo submission feature.

Using certain features of the app, such as making a payment or claim, will take you to third-party websites to complete the transaction. Should you access a link to a third-party website, you will be taken to a website that is not governed by TWFG Landeche Insurance and this Privacy Policy. Please refer to the third party’s privacy policies carefully as the terms likely differ. TWFG Landeche Insurance is not responsible for third-party sites.

The app is not intended for children's use. We do not market products or services to children under 13 years of age, nor do we knowingly collect information from them.

Please see the TWFG Landeche Insurance Terms of Use for further notices and responsibilities that come with using our app.

Email and Text Choices

We do not share mobile information with third parties for promotional purposes. You may limit sharing among our affiliate companies by sending an opt-out request to your agent or submitting a request in writing to:

TWFG Landeche Insurance
3500 N Causeway Blvd. Ste 160
Metairie, LA 70002

We may share new products, services, or features with you by email or text message. To opt out of receiving marketing emails from TWFG Landeche Insurance or its affiliates, send an opt-out request to your agent or click on “unsubscribe” located on the marketing email. You can opt out of receiving text message campaigns by following the opt-out instructions sent to the mobile device receiving the text messages.

Even if you opt out of marketing emails, you may still receive non-marketing communication from TWFG Landeche Insurance or one of its agents for issues such as your specific policy, answers to inquiries, or updated privacy policies.

Your Rights to Access and Amend Your Personal Information

You have the right to request access to the personal information that is maintained about you to ensure that it is accurate. You can also request corrections or deletions of any personal information in our possession.

Submit a request in writing to:

TWFG Landeche Insurance
3500 N Causeway Blvd. Ste 160
Metairie, LA 70002

The request must include your name, address, telephone number, the specific personal information at issue, the identity of the document or record that contains the disputed personal information, and the desired correction, amendment, or deletion (along with any appropriate supporting documentation).

We will notify you within 30 business days after receipt of your request with all required information to inform you either that we have made the requested correction, amendment, or deletion, or that we will not do so and the reasons for our decision.

How Can You Contact Us?

If you have questions about this Privacy Policy or would like to make a request, you may contact us at:

TWFG Landeche Insurance
3500 N Causeway Blvd. Ste 160
Metairie, LA 70002

Email: rlandeche@twfg.com

Please include your name, address, email address, telephone number, and the nature of your request.

For Residents of California, Colorado, Connecticut, Utah, or Virginia

Under certain state laws, you are entitled to specific rights regarding your personal information. Below we have summarized your rights and how we adhere to these laws. For more detailed information regarding our practices, refer to the previous sections detailing our collection, use, and sharing practices of personal information.

  • Right to Know: You have the right to know what personal information we collect about you, how we use the information, and how we share it.

    • The only information we collect is what you provide to us or what you consent to us collecting. We do not use cookies or tracking software. We only collect personal information to provide you with goods and services. We do not sell your personal information. Your information is shared only with those who need it to do their jobs, provide you with goods or services, or as required by law. This includes our affiliated companies and third parties.

    • Contact TWFG Landeche Insurance or your agent to request the specific categories of your personal information we have collected, the pieces of information collected, the sources of collection, the purposes for which we use the information, and the categories of third parties with whom we share and disclose information. We will make reasonable efforts to complete your request. This information will be provided to you for the 12-month period preceding your request, free of charge. You may request this information up to twice per 12-month period.

  • Right to Delete: You have the right to have your personal information deleted, with some exceptions.

    • You can request that both we and our service providers delete your information.

    • Your request may be denied if, for instance, we cannot verify your request, your information is needed to provide you with our products or services, for security practices, to comply with legal obligations, or if personal information is certain medical information.

    • Contact TWFG Landeche Insurance or your agent to request that your personal information be deleted. We will make reasonable efforts to complete your request. Should your request be denied, you can follow up with us to obtain the reason for denial.

  • Right to Opt-Out of Sale: You have the right to opt out of the sale of your personal information.

    • We do not sell any personal information that has been collected. Therefore, you do not need to opt out of information sales.

  • Right to Non-Discrimination: You have the right to non-discrimination for exercising your rights.

    • TWFG Landeche Insurance acknowledges and respects the privacy rights of all our customers. We care about your privacy and protecting your personal information. Most of the rights prescribed by state laws are integrated into our Privacy Policy, and we will not make you waive your privacy rights.

Changes to Our Privacy Policy

We may periodically update or change this Privacy Policy. This Privacy Policy was last updated on October 12, 2024.

This Privacy Policy pertains to TWFG Landeche Insurance's protection of your personal information. For questions regarding your insurance policy or coverage, or changes to your name or address, please contact your agent.